Privacy Policy

Last updated: May 2026

This Privacy Policy explains how Importas GmbH (operating as Elaiya) collects, uses, and protects your personal data when you visit elaiya.ch. We comply with the Swiss Federal Act on Data Protection (revDSG) and the EU General Data Protection Regulation (GDPR).

1. Who we are

Importas GmbH
Schwaresterstrasse 2, 5604 Hendschiken, Switzerland
Email: info@elaiya.ch  |  Phone: +41 79 325 68 54

2. What data we collect

  • Name, email, phone number and delivery address
  • Payment information (processed securely by Shopify Payments - we never store card details)
  • Order history and purchase preferences
  • IP address and browser information (via cookies)
  • Newsletter subscription preferences (with your consent only)

3. How we use your data

  • To process and fulfil your orders
  • To send order confirmations and shipping updates
  • To respond to your enquiries
  • To send marketing emails (only with consent - unsubscribe any time)
  • To improve our website and services
  • To comply with Swiss and EU legal obligations

4. Legal basis for processing

  • Contract performance - to process and deliver your order
  • Legitimate interest - to improve our services and prevent fraud
  • Consent - for marketing emails and non-essential cookies
  • Legal obligation - to comply with applicable law

5. Data sharing

We do not sell your personal data. We share it only with trusted service providers needed to run our business: Shopify (e-commerce platform), delivery partners, and payment processors. All operate under appropriate data protection agreements.

6. Cookies

We use essential cookies for checkout and optional analytics cookies to improve your experience. You can manage your preferences via the cookie banner on our site.

7. Data retention

We retain your data as long as necessary to fulfil orders and meet Swiss legal requirements (typically 10 years for financial records).

8. Your rights

Under Swiss and EU law you have the right to access, correct, delete, restrict, or export your data. To exercise any right, email info@elaiya.ch.

9. Security

We use SSL encryption and appropriate organisational measures to protect your data against unauthorised access or misuse.

10. Questions

For any privacy-related questions, contact us at info@elaiya.ch.